Our Policy

Shipping and Handling Time

We will attempt to reach out to you if we experience any delays. We can not control shipment times after we ship. We ship USPS with a delivery confirmation number, which can be used to track your order. Spicy Exotics currently only ships to all USA addresses and territories (Excluding Guam). This means no international shipping at this time.

Each order from our website will include your invoice at check out (before any discounts), a variety of initial translations, growing instructions, a business card, and a certified nursery tag. If you order from California we will also include a permit with your order. No other additional forms will be included, such as a phytosanitary certificate. FREE local pickup is available for all Louisiana zip codes. Just book an appointment on our calendar from our contact page to pick up your order. Free shipping on orders when you purchase five or more cuttings is no longer available due to USPS 2022 cost increases.

Returns, Refunds, and Damaged Orders

After receiving your plants, you have fourteen (14) days to contact Spicy Exotics for returns if you are not 100% satisfied. To be eligible for a return, your merchandise must be unused, and in the same condition you received it and must be in the original packaging. The buyer pays the return shipping costs, and all refunds will be given after the return is received. If your package gets lost or damaged during shipment, Spicy Exotics can file a claim on your behalf. We ask that you take pictures of the damaged areas, including boxes and plants. Keep the box as it is a requirement by USPS to bring it to your local postmaster for inspection. To get started Contact Us, and we will take it from there. Claims are usually settled within three weeks. Once approved by USPS, a full refund will be given. Refunds will be processed to your order payment method.

Communications

Please allow up to 48 hours (excluding weekends and holidays) for us to respond to your email. If you have not heard back from us within 48 hours, please check your spam and trash folders. Feel free to let me know how you feel about your order. Also, you can rate each variety by clicking on each variety and choose customer reviews, then add your review. This lets the world know about your experience.